Complaints and Concerns

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

A copy of our practice complaints procedure is available at reception.

You can also download a copy of the NHS Complaints Leaflet here.

You may also contact the Practice Manager for times when you feel that you have not received the best service from us. Please contact Denise Smith if you have any issues that you wish to discuss.

The Patient Advisory Liaison Service (PALS) may also be able to provide you with advice and support, and can be contacted on free phone 0800 389 8832, Mon-Fri 9-5pm, further details are displayed in the Surgery waiting room.

 
Patient Group
 
If you are looking for an independent method of expressing your concerns please contact Bernard Bester, Patient Group Chairman: This email address is being protected from spambots. You need JavaScript enabled to view it..
 
 
NHS Friends and Family Test
 
As from 1 December 2014 a "Friends and Family" test will be operating within all NHS GP practices.  When you visit our GP surgery for care or treatment, you will be given the opportunity to provide feedback about your experience.  Your response will be anonymous and can be posted in the ballot box within the reception area of our surgery. 
 
The information you provide will give our practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering patient feedback, will help us to make improvements and improve the experience for our patients. 
 
For more information regarding the Friends and Family Test, please visit www.nhs.uk/friendsandfamily.